1. Overview

At Mxooze, we are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on how we handle returns, exchanges, and refunds.

2. Eligibility for Refunds and Returns

Due to the nature of alcoholic beverages, returns and refunds are only accepted under the following conditions:

• Damaged or Defective Products: If your order arrives damaged or you receive a defective product, you may be eligible for a refund or replacement.
• Incorrect Items: If you receive the wrong product, we will gladly arrange for a replacement or refund.

To be eligible for a refund or return, the product must be:

• Unopened, unused, and in the same condition as you received it.
• Returned in the original packaging.

3. Timeframe for Returns

You must notify us of any issues with your order within 7 days of receiving your product. After 7 days, we will not be able to process a refund or exchange.

4. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@mxooze.com or [Your Phone Number] with your order number, details of the issue, and any relevant photos (if applicable).
2. Return Authorization: Once your request is reviewed, we will provide you with instructions on how to return the product. Do not send products back without first receiving authorization from us.
3. Shipping: You are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once your return is received and inspected, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. Please note that processing times may vary depending on your bank or credit card provider.

6. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Items purchased on sale or with promotional discounts (unless they are damaged or defective)
• Products that have been opened, used, or are not in their original condition

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us within 7 days of receiving your order.

8. Cancellations

You may cancel your order within 24 hours of placing it, provided it has not been shipped. Once your order is shipped, cancellations are no longer possible.

9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account or credit card statement.
• Contact your bank or credit card provider, as processing times may vary.
• If you still have not received your refund after taking these steps, please contact us at support@mxooze.com.